1. How was the wood stored and what is its moisture content?
Especially if you are installing a solid hardwood floor, the moisture
content of the wood is crucial. Can you supplier measure the
moisture content of your flooring at delivery? Do they have a way to
help you measure the moisture content of the subfloor that wood is being
attached to? And can they explain why this is important?
(See our discussion on acclimatization under
diyinstalling.html).
2. Was the 50-year warranty the biggest selling point of the wood you
chose?
A warranty is only meaningful if there is evidence
that it will be honored; the
number of years listed is purely a marketing device. All floors
slowly accumulate fine scratches and lose gloss over time; the finish
may still be intact, but it sure can get unsightly before your 50 years
are up. It is
likely that even a high-quality floor will "ugly out" long before the
warranty is triggered because warranties are carefully worded to exclude
many common sources of floor wear (pets and toys are routine
exclusions). Even in cases where the warranty might apply, the coverage
is often limited to product replacement of the specific boards that show
the defect; labor is frequently not covered under flooring warranties.
Keep in mind also that most prefinished flooring is warranted to be free of milling, grading
and finish defects (as it should be!), but once a board is installed in the floor, the
owner/installer waives all claims against manufacturing flaws. In
other words, if a board is
nailed down and its defects are not immediately noticed, they are
considered the homeowner's or installer's responsibility.
3. They said you could do it and they could help, but just how much help
are they really?
That 'click together' flooring sure sounds slick
and easy, until you're trying to
install it through a tiny closet doorway. Will the salesperson at your
home center be able to explain how to handle all the little problem
details of the installation of the flooring you just chose?
The flooring
manufacturer has specified a certain nailer or special fastener size to
secure your new floor but does the behemoth box store or internet location
that sold it to you rent that tool or
carry that specific fastener? What exactly is the cost of frustration?
4. Where did it come from?
If you are worried at all about the sustainability
of your flooring, then you should be worried about where it came from
and the more manufactured your flooring, the more difficult this is.
American-made flooring can have foreign sources for its wood components.
Shipping wood from China to be glued together and milled in Atlanta,
coated in New Jersey, housed in an inventory facility in Memphis and
then shipping it to you is not always the sustainable choice. If
you live in Minnesota, you should be able to ask for wood that was grown
and milled no further than Wisconsin.
5. Has your internet supplier quoted you a price for freight?
And how will you return your unopened boxes?
The price per square foot for internet flooring
products does not always include the cost for shipping, and sometimes
for a minimum order size. Again, what is the cost of your time and
frustration?
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